Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01274 299257, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - SystmOnline
• phone us on 01274 299257, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Missing an appointment without telling us is not acceptable

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01274 299257, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

We have a policy of noting any missed appointments - click here for more information.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Extended Access - see our opening times page for information.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits are available to those patients who are unable to attend the surgery due to being housebound by their medical condition. Please telephone before 10am if possible although requests after this time will always be dealt with.

The receptionist will require as much information as possible to assist the doctor in assessing the priority. A doctor will ring you to discuss your request before visiting and may ask you to attend the surgery. Please remember that several patients can be seen in the practice in the time it takes to do one home visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. 

You can request a home visit by contacting the surgery you will then be assessed by the GP via a telephone call, the GP will discuss your needs and will arrange the visit with you.